Desktop Management

Desktop Management plans tailored to meet your business goals.

Integrity provides a complete solution for supporting and managing the overall health of each computer in your company. Integrity’s support plans ensure that your computers are functioning properly, protected, and secure against technology threats and disasters. Computers are in your office to help you run more efficiently and Integrity ensures that is possible around the clock.

Integrity offers PC Management in three plans that range from remote only support to full support, including after hours support.

Managed Desktop Services

Managed desktop services from Integrity provide everything you need, from hardware, software and system implementation, to proactive network management and security, with 24x7x365 help desk support.  Managed desktop delivers a secure, reliable and cost effective IT infrastructure for your organization.

With managed desktop service from Integrity, you get enterprise-quality desktop management, at small- and medium-sized business prices.

Desktop Downtime can Cost your Organization Time and Money

According to IT analyst Gartner, a poorly managed desktop can cost you up to 40% more than necessary. Effective desktop management is one of the most effective ways to reduce Total Cost of Ownership (TCO) on your IT hardware. A well-managed desktop gives you control over your IT costs.

User Help Desk with Managed Desktop

Our world class help desk is designed with your organization in mind. With one single, toll-free call or email, you will receive responsive, personal support from a technical expert trained to find and fix your technology troubles quickly.  If necessary, our IT experts can remotely access user workstations for immediate resolution.  Our help desk is at your service 24 hours a day, 7 days a week. 

At Integrity, we pride ourselves on our ability to solve your problems and answer many of your questions on the first call.  If our experts are not able to quickly resolve the problem we immediately escalate the issue to second and third-level engineers and, if necessary, dispatch an engineer to your site.  In addition, your employees can call the help desk directly any time they have an IT question or problem.

Use Your Own Customer Portal for Customer Service

As a Integrity customer, you can verify our service quality anytime. Your Customer Portal allows you to see and report on comprehensive service statistics -- including the availability and performance of the data circuits and servers on which your business operate -- right from your desktop

  • Track your case
  • Review updated metrics on our call queue (average hold times, calls abandoned)
  • See open and closed cases
  • Track virus and spam metrics
  • Determine how many messages were blocked or quarantined

Your customer portal also offers you the beneift of easy management for support requests. Any time a call is made to our Customer Care Center with a question or issue, a case tracking process in put in place. With information on everything from opened and closed cases, to the top five types of problems, you can begin to pinpoint problem trends and user issues and determine where additional training may be in order.